Customer Services Senior Representative

The Cigna Group

First contact resolution
Quality information regarding health benefits
Timely resolution of customer contacts
As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email

Job Summary

  • As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.
  • You will ensure first contact resolution and respond promptly to customer inquiries while adhering to operating procedures and regulations.
  • Join us in driving growth and improving lives by empowering customers with the information they need to make the best choices for their health.

Matching Summary

As a key member of our Customer Service Team, you will be the first point of contact for our global customers, providing unparalleled support via telephone, live chat, or email.

Skills & Requirements

Must-have

  • first contact resolution
  • quality information regarding health benefits
  • timely resolution of customer contacts

Nice-to-have

  • collaborative relationships with internal teams
  • supporting team members
  • ad-hoc tasks as required

Key Requirements

  • experience in customer service
  • strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter