Hightouch is seeking a Manager of Implementation Management to lead a team that helps customers successfully onboard with their AI-driven platform. The role involves people management, technical expertise, and cross-functional collaboration to ensure quality and efficiency in customer implementations
Job Summary
Lead a team of Implementation Managers instrumental in helping customers onboard with Hightouch, translating business requirements into reliable technical implementations.
Be accountable for the quality, consistency, and predictability of customer implementations, including building and scaling a high-performing team.
This is a hands-on leadership role combining people management with deep technical expertise, actively participating in solution design reviews and leading critical escalations.
Matching Summary
Match Score: 85
Hightouch is seeking a Manager of Implementation Management to lead a team that helps customers successfully onboard with their AI-driven platform. The role involves people management, technical expertise, and cross-functional collaboration to ensure quality and efficiency in customer implementations.
Salary
$185,000-$215,000 USD per year
Skills & Requirements
Must-have
people management
technical execution
customer-facing skills
enterprise software implementations
APIs, databases, data integration
complex technical projects
Nice-to-have
modern data stacks
customer data platforms
marketing technology
B2B SaaS
improving customer retention
Key Requirements
3-5 years people management experience
Deep understanding of enterprise software implementations
Hands-on experience with complex technical projects