Patient Advocate Emergency Dept. 36hr/wk 11a-1130p

Baystatehealthjobs

Base: $16.34 - $21.46; bonus/equity: not specified...
Patient and family communication
Waiting room support
Information dissemination
The Patient Liaison serves as a vital communication link between staff, patients, and their families, proactively addressing concerns and ensuring patient needs are met

Job Summary

  • The Patient Liaison serves as a vital communication link between staff, patients, and their families, proactively addressing concerns and ensuring patient needs are met.
  • Responsibilities include maintaining a supportive environment in the waiting room, making regular rounds, and facilitating virtual visits for families unable to be present.
  • This role contributes to excellent patient care by fostering teamwork, demonstrating strong problem-solving skills, and effectively managing challenging interactions.

Matching Summary

The Patient Liaison serves as a vital communication link between staff, patients, and their families, proactively addressing concerns and ensuring patient needs are met.

Salary

Base: $16.34 - $21.46; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • patient and family communication
  • waiting room support
  • information dissemination
  • problem identification
  • de-escalation techniques
  • transportation arrangements

Nice-to-have

  • teamwork and cooperation
  • respectful communication
  • resilience and empathy
  • bilingual language skills

Key Requirements

  • High School/GED
  • Customer service experience
  • Effective communication skills
  • Organizational skills
  • Team player ability
  • Computer system/application skills
  • Problem-solving skills
  • Multitasking under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter