Customer Care Specialist

Saia

United States
$22.15 - $27.30 ph; not specified; not specified
**
Handle inbound calls and emails
Investigate freight issues
Coordinate with terminal operations
** Saia is seeking a Customer Care Specialist to provide escalated support to customers, resolve issues, and maintain high communication standards. The ideal candidate should possess strong customer service skills, preferably with five years of experience in transportation or a related field. This position offers competitive pay, growth opportunities, and a supportive work culture. **

Job Summary

  • Delivers escalated support to customers while working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns.
  • Handles inbound calls and emails, resolves escalated inquiries, and ensures a positive customer experience.
  • At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career.

Matching Summary

Match Score: 75

** Saia is seeking a Customer Care Specialist to provide escalated support to customers, resolve issues, and maintain high communication standards. The ideal candidate should possess strong customer service skills, preferably with five years of experience in transportation or a related field. This position offers competitive pay, growth opportunities, and a supportive work culture. **

Salary

$22.15 - $27.30 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle inbound calls and emails
  • Investigate freight issues
  • Coordinate with terminal operations
  • Prepare and review shipment paperwork
  • Conduct driver check-ins
  • Investigate OS&D exceptions

Nice-to-have

  • Commitment to people and customers
  • Competitive compensation and great benefits
  • Positive culture driven by core values

Key Requirements

  • High school diploma or GED
  • Authorized to work in the United States
  • 5+ years of transportation experience
  • Working knowledge of Microsoft Office

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter