EōS Fitness is seeking a Member Experience Manager in Santa Barbara, CA, to enhance member satisfaction and support staff development. The role emphasizes exceptional customer service, effective communication, and collaboration with department managers to foster a positive gym environment
Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include free membership, discounted services, daily pay, competitive pay with vacation/sick pay, health benefits, 401(k) matching, and personal education growth options.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager in Santa Barbara, CA, to enhance member satisfaction and support staff development. The role emphasizes exceptional customer service, effective communication, and collaboration with department managers to foster a positive gym environment.
Salary
$19.90 - $21.90 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance
Online reputation management
Nice-to-have
Optimistic and fun attitude
Team player mentality
Fight hard to win spirit
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software
CPR certification within 30 days
EōS Ethos and Customer Service Training within 30 days