Business Development Representative

Hendrick Kia of Concord / Reggie Jackson Airport Honda

Raleigh, North Carolina, US
Not specified; not specified; not specified
Answer incoming phone calls using script
Schedule sales or service appointments
Log customer comments in dealership management system
The role is primarily responsible for lead generation activities to support the company's sales and service goals

Job Summary

  • The role is primarily responsible for lead generation activities to support the company's sales and service goals.
  • Employees must answer all incoming phone calls according to a proven script and schedule appointments for sales or service.
  • The position requires maintaining Customer Satisfaction Index (CSI) scores at or above company standards while following core values like integrity and teamwork.

Matching Summary

The role is primarily responsible for lead generation activities to support the company's sales and service goals.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Answer incoming phone calls using script
  • Schedule sales or service appointments
  • Log customer comments in Dealership Management System
  • Follow up with internet inquiries via email and phone
  • Maintain CSI standards above company requirements

Nice-to-have

  • Demonstrate servant leadership core values
  • Show passion for winning culture
  • Commitment to continuous improvement
  • Strong interpersonal communication skills
  • Ability to work evening weekends holidays

Key Requirements

  • High School Diploma or GED required
  • Up to 3 years of customer service experience
  • Valid Driver's License required
  • Intermediate Microsoft Office knowledge
  • Dealership Management System software proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter