Network Operations Support Senior Analyst (noc) - Japanese Speaking
Halfspace ApS
Remote
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Network and connectivity issue resolution
Customer fault reporting
Sla adherence
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Halfspace ApS is seeking a Japanese-speaking Network Operations Support Senior Analyst to provide first-line technical support for network and connectivity issues. The ideal candidate should have 2-4 years of experience in technical support roles, familiarity with network fundamentals, and strong problem-solving skills.
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Job Summary
In this role, you will be the first point of contact for customers reporting network and connectivity issues across a range of products and services.
The role focuses on resolving customer-reported faults, ensuring SLA adherence, and improving overall customer service experience.
You should have hands-on exposure or working knowledge in WAN, LAN, and network fundamentals (OSI layers, TCP/IP).
Matching Summary
Match Score: 75
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Halfspace ApS is seeking a Japanese-speaking Network Operations Support Senior Analyst to provide first-line technical support for network and connectivity issues. The ideal candidate should have 2-4 years of experience in technical support roles, familiarity with network fundamentals, and strong problem-solving skills.
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Skills & Requirements
Must-have
Network and connectivity issue resolution
Customer fault reporting
SLA adherence
WAN, LAN, and network fundamentals
TCP/IP, HTTP, HTTPS, FTP, SSH, Telnet
Ethernet, MPLS, ADSL, SDH, IPVPN, VoIP
Nice-to-have
Problem-solving under pressure
Customer-focused mindset
Multitasking and incident management
Clear communication of technical issues
Independent and proactive
Comfortable with shift work
Key Requirements
2–4 years in Technical Support, NOC, Telecom Support, or Service Desk roles
Experience in handling network incidents and troubleshooting connectivity issues
Familiar with ITIL or structured incident management processes