Service Desk Analyst

Harris Novum

**
Service center analyst
Incident management
Problem management
** Harris Novum is seeking a Service Desk Analyst to join their Service Center, which provides support for customers through incident management, problem resolution, and service fulfillment. The ideal candidate should possess relevant experience and education, along with strong soft skills to effectively manage customer interactions and service requests. **

Job Summary

  • The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions.
  • The SCA is the primary point of contact for customers, handling Incident, Problem, Event Management, and Service Fulfillment.
  • The SCA creates/updates, categorizes, prioritizes, diagnoses, resolves, or escalates Service Center tickets (iTask).

Matching Summary

Match Score: 75

** Harris Novum is seeking a Service Desk Analyst to join their Service Center, which provides support for customers through incident management, problem resolution, and service fulfillment. The ideal candidate should possess relevant experience and education, along with strong soft skills to effectively manage customer interactions and service requests. **

Skills & Requirements

Must-have

  • Service Center Analyst
  • Incident Management
  • Problem Management
  • Event Management
  • Service Fulfillment initiation
  • iTask creation and logging

Nice-to-have

  • customer primary point of contact
  • diagnosis and resolution
  • escalation to next level support

Key Requirements

  • mixture of work experience and educational background

Work Rights

Not specified

Tailored Resume

Cover Letter