Patient Access Representative - Ambulatory Care Clinic - Primary Care

pathology.vcu.edu

Customer service
Reception and scheduling
Patient registration
The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect

Job Summary

  • The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.
  • This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.
  • The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures.

Matching Summary

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect.

Skills & Requirements

Must-have

  • Customer service
  • Reception and scheduling
  • Patient registration
  • Insurance eligibility validation
  • Co-pay collection
  • Computer and Internet navigation

Nice-to-have

  • Financial counseling
  • Financial clearance
  • Fast pace environment
  • Handle multiple priorities
  • Adapt to frequent change

Key Requirements

  • High school graduate or GED
  • Typing 40 words per minute
  • Previous computer experience
  • Previous Microsoft Office experience
  • Previous Internet navigation experience

Work Rights

Not specified

Tailored Resume

Cover Letter