Guest Experience Agent

Sofitel Sydney Wentworth

Ubud, Indonesia
On-site
Guest check-in and check-out
Handle guest inquiries and complaints
Provide hotel information and recommendations
The Sofitel Sydney Wentworth is seeking a Guest Experience Agent to provide exemplary service to guests in a hotel setting, emphasizing personalized interactions and problem resolution. The ideal candidate should have at least two years of experience in a similar role, strong communication skills, and the ability to thrive in high-pressure environments

Job Summary

  • Join a hotel that is a member of the Accor network, offering opportunities for development and advancement.
  • Welcome guests warmly, serve as the primary point of contact for inquiries, and handle special requests to ensure personalized experiences.
  • Coordinate with various hotel departments to meet guest needs promptly and monitor guest feedback for continuous improvement.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a Guest Experience Agent to provide exemplary service to guests in a hotel setting, emphasizing personalized interactions and problem resolution. The ideal candidate should have at least two years of experience in a similar role, strong communication skills, and the ability to thrive in high-pressure environments.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Handle guest inquiries and complaints
  • Provide hotel information and recommendations
  • Coordinate with hotel departments
  • Respond to guest feedback

Nice-to-have

  • Embody responsible hospitality
  • Create memorable guest experiences
  • Connect naturally with diverse guests
  • Solution-oriented approach

Key Requirements

  • Minimum 2 years of Front Office experience
  • Fluency in English (written and verbal)
  • Ability to work flexible schedules

Work Rights

Not specified

Tailored Resume

Cover Letter