Customer Success Manager

Box

New York, NY, United States
Base: $86,500 - $108,000 usd; bonus/equity: eligib...
On-site
2+ years customer success experience
Smb account management ownership
Forecasting and health tracking skills
The role involves owning a book of East region SMB accounts to drive adoption, renewal, and growth

Job Summary

  • The role involves owning a book of East region SMB accounts to drive adoption, renewal, and growth.
  • Candidates must lead discovery sessions, value reviews, and product demos that tie business goals to clear outcomes.
  • Box is an AI-first company seeking individuals who can experiment with AI-enabled workflows to scale customer success.

Matching Summary

The role involves owning a book of East region SMB accounts to drive adoption, renewal, and growth.

Salary

Base: $86,500 - $108,000 USD; Bonus/Equity: Eligible for equity; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 2+ years customer success experience
  • SMB account management ownership
  • Forecasting and health tracking skills
  • Leading product demos and value reviews
  • Building trusted customer partnerships

Nice-to-have

  • Growth mindset with AI leverage
  • Proactive problem-solving abilities
  • Experience in non-traditional backgrounds
  • Comfortable with mixed SMB portfolios
  • Strong cross-functional collaboration

Key Requirements

  • 2+ years of customer success or account management experience
  • Hybrid work model requiring 3 days/week in-office in New York
  • Experience navigating business systems for forecasting and health tracking

Work Rights

Not specified

Tailored Resume

Cover Letter