Reception Assistant/ayudante De Recepción

Palladium Hotel Group

On-site
Customer service excellence
Guest relations management
Hotel operations
The mission of the position is to perform, control, and follow up on all tasks within the Reception Department with qualification and responsibility, organizing and coordinating the work of the staff under their charge

Job Summary

  • The mission of the position is to perform, control, and follow up on all tasks within the Reception Department with qualification and responsibility, organizing and coordinating the work of the staff under their charge.
  • Key functions include providing a warm and professional welcome, managing reservations, handling billing and payments, coordinating with other departments, and resolving guest incidents efficiently.
  • The role requires promoting additional hotel services and products to enhance guest satisfaction and revenue, while ensuring all activities meet the hotel group's excellence standards.

Matching Summary

The mission of the position is to perform, control, and follow up on all tasks within the Reception Department with qualification and responsibility, organizing and coordinating the work of the staff under their charge.

Skills & Requirements

Must-have

  • customer service excellence
  • guest relations management
  • hotel operations
  • multilingual communication
  • administrative tasks
  • upselling hotel services

Nice-to-have

  • luxury hotel environment
  • proactive problem solving
  • team collaboration
  • maintaining presentation standards

Key Requirements

  • 1 year of experience
  • Advanced English
  • Advanced user of Word, Excel, and Hotel Management Software
  • Degree in Tourism

Work Rights

Not specified

Tailored Resume

Cover Letter