Customer Svcs Rep

UMass Memorial Health

United States of America
Base: $20.94 - $29.27; bonus/equity: signing bonus...
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Respond to patient inquiries
Access billing system
Process patient correspondence
** UMass Memorial Health is seeking a Customer Services Representative to handle patient inquiries regarding billing for both hospital and physician accounts. The role requires strong customer service skills and a background in telephone customer service, preferably with knowledge of insurance and medical terminology. **

Job Summary

  • Responsible for responding to and resolving varied inquiries/requests received via telephone, mail, email, and in person from patients regarding their bills for both hospital and physician accounts.
  • This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
  • Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Matching Summary

Match Score: 75

** UMass Memorial Health is seeking a Customer Services Representative to handle patient inquiries regarding billing for both hospital and physician accounts. The role requires strong customer service skills and a background in telephone customer service, preferably with knowledge of insurance and medical terminology. **

Salary

Base: $20.94 - $29.27; Bonus/Equity: Signing bonus available; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to patient inquiries
  • Access billing system
  • Process patient correspondence
  • Handle walk-in inquiries
  • Computer skills
  • Problem solving ability

Nice-to-have

  • Academic excellence
  • Leading-edge research
  • Respectful environment
  • Team player
  • Kindness

Key Requirements

  • High School Diploma
  • Three years relevant work experience
  • Telephone customer service experience
  • Knowledge of third party insurance
  • Medical terminology knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter