Guest Correspond. Supervisor

540

Unknown, Unknown, US
Not specified; benefits: pyid time off, compliment...
Not specified (assumed to be hybrid or onsite due to the nature of the role).
Guest digital correspondence management
Team leadership and coaching skills
Conflict resolution and escalation handling
The Guest Correspondence Supervisor role at Sesame Place involves overseeing guest digital correspondence and managing frontline guest service teams to ensure exceptional guest experiences. The position requires strong leadership and communication skills, with a focus on conflict resolution and team development in a fast-paced environment

Job Summary

  • This role involves overseeing guest digital correspondence and frontline service teams to ensure exceptional experiences both in-park and online.
  • The supervisor is responsible for resolving escalated guest concerns, managing communication channels, and supporting operational initiatives.
  • Employees receive comprehensive benefits including paid time off, complimentary park tickets, medical insurance, and a 401K retirement plan.

Matching Summary

Match Score: 85

The Guest Correspondence Supervisor role at Sesame Place involves overseeing guest digital correspondence and managing frontline guest service teams to ensure exceptional guest experiences. The position requires strong leadership and communication skills, with a focus on conflict resolution and team development in a fast-paced environment.

Salary

Not specified; Benefits: Paid Time Off, Complimentary Park Tickets, Medical/Dental/Vision Insurance, 401K

Skills & Requirements

Must-have

  • Guest digital correspondence management
  • Team leadership and coaching skills
  • Conflict resolution and escalation handling
  • Microsoft Office proficiency
  • Flexible scheduling including weekends

Nice-to-have

  • Previous theme park experience preferred
  • Valid driver's license
  • Analytical reporting capabilities
  • Proactive review strategy development
  • Passion for delivering joy to guests

Key Requirements

  • Minimum 6 months of park experience (internal preferred)
  • High School Diploma or GED required
  • Minimum 18 years of age
  • Ability to work up to 40 hours per week with flexible scheduling

Work Rights

Not specified

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