Fraud Servicing Specialist - Contact Center (hybrid) - Starting At $20.05/hr

Citi Handlowy

O'Fallon, Missouri, United States
Base: $20.05ph; bonus/equity: not specified; benef...
Fully remote
Investigate potential fraud activity
Respond to client inquiries
Verify charges and recent activity
This entry-level position is responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients

Job Summary

  • This entry-level position is responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients.
  • The role involves investigating potential fraud activity on existing credit card accounts, responding to inbound client inquiries, and providing solutions to client issues.
  • Citi offers competitive rates starting at $20.05/hr, Day 1 Health Benefits, a 401(k) match, and tuition reimbursement.

Matching Summary

This entry-level position is responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients.

Salary

Base: $20.05/hr; Bonus/Equity: Not specified; Benefits: Day 1 Health Benefits, 401(k) match, Tuition Reimbursement

Skills & Requirements

Must-have

  • Investigate potential fraud activity
  • Respond to client inquiries
  • Verify charges and recent activity
  • Assess risk and ethical judgment

Nice-to-have

  • Exceptional customer service
  • Collaborative team environment
  • Career and personal growth

Key Requirements

  • Minimum 1 year customer service experience
  • High School diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter