This role is instrumental in ensuring employees have the tools and technology they need to be productive from onboarding through their entire lifecycle
Job Summary
This role is instrumental in ensuring employees have the tools and technology they need to be productive from onboarding through their entire lifecycle.
The ideal candidate will handle employee onboarding, offboarding, and troubleshoot issues with applications, laptops, access, peripherals, printers, video conferencing, and networking.
Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform.
Matching Summary
This role is instrumental in ensuring employees have the tools and technology they need to be productive from onboarding through their entire lifecycle.
Skills & Requirements
Must-have
2+ years IT support experience
macOS Windows mobile troubleshooting
Google Workspace Okta Slack management
networking concepts Wi-Fi VPN
customer service mindset
Nice-to-have
scripting automation Python Bash PowerShell
MDM tools Jamf Kandji Intune
Microsoft Office Windows experience
fast-paced startup environment
global team collaboration
Key Requirements
Minimum 2+ years of IT support experience
Experience in a fast-paced startup or tech environment
Strong troubleshooting skills with macOS, Windows, and mobile devices