Director, Customer Care

leHACK

Omaha, NE, US
Base: $156,900.00 - $247,000.00; bonus/equity: ann...
Hybrid
10+ years customer care operations experience
Sap enterprise system expertise
Vendor management and contract negotiation
The Director of Customer Care will transform the organization by elevating customer experience through a seamless, single-point-of-entry model aligned with business growth

Job Summary

  • The Director of Customer Care will transform the organization by elevating customer experience through a seamless, single-point-of-entry model aligned with business growth.
  • This role is accountable for overseeing vendor partnerships, optimizing costs, and ensuring compliance while managing a diverse team across Omaha and Dallas locations.
  • The successful candidate will drive strategic initiatives to deliver a consistent service experience for Animal Health customers while maintaining fiscal accountability and operational excellence.

Matching Summary

The Director of Customer Care will transform the organization by elevating customer experience through a seamless, single-point-of-entry model aligned with business growth.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Comprehensive medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Must-have

  • 10+ years customer care operations experience
  • SAP enterprise system expertise
  • Vendor management and contract negotiation
  • Budget ownership and financial forecasting
  • Leadership of multi-location teams

Nice-to-have

  • MBA or master's degree preferred
  • Experience in pharmaceutical industry
  • Strategic organizational transformation capability
  • Strong cross-functional collaboration skills
  • Proven track record of driving revenue growth

Key Requirements

  • Bachelor's degree required; Master's/MBA preferred
  • Minimum 10 years of Customer Care experience
  • Minimum 10 years of people management experience
  • Extensive SAP experience required
  • Location: Omaha, NE or surrounding area

Work Rights

Not specified

Tailored Resume

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