Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success and account management
Enterprise saas solutions support
Technical understanding of software ecosystems
Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.
  • As a Client Success Manager, you will partner with enterprise clients globally to provide exceptional service including onboarding, training, support, and renewal or expansion.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (additional US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success and account management
  • Enterprise SaaS solutions support
  • Technical understanding of software ecosystems
  • Global cross-functional team collaboration
  • Client onboarding and training
  • Strategic account management

Nice-to-have

  • HR and recruiting software expertise
  • Executive level relationship building
  • Functional and technical mentorship
  • Excellent verbal and written communication
  • Data analysis and organization skills
  • Flexible work environment

Key Requirements

  • 7+ years customer success or account management experience (Sr. level)
  • 5+ years customer success or account management experience (Manager level)
  • 7+ years enterprise SaaS implementation or support experience (Sr. level)
  • 5+ years enterprise SaaS implementation or support experience (Manager level)
  • Technical expertise in complex software ecosystems
  • Bachelor’s degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter