Respond to customer inquiries across multiple channels
Manage customer inquiries, concerns, and complaints
The Customer Service Representative serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries, and complaints
Job Summary
The Customer Service Representative serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries, and complaints.
Employees may be subject to split shifts, working on weekends and holidays, and during adverse weather conditions.
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Matching Summary
The Customer Service Representative serves as a bridge between CATS and the citizens of Charlotte, answering questions pertaining to bus routes, pass sales, customer inquiries, and complaints.
Salary
$24.00 - $29.20
Skills & Requirements
Must-have
Accurate transit service and routing information
Respond to customer inquiries across multiple channels
Manage customer inquiries, concerns, and complaints
Sell and process transit fare passes
Cash balancing and daily reconciliation
Strong math and cash-handling abilities
Proficiency in Microsoft Office
Minimum typing speed of 40 WPM
Ability to stand, walk, bend, kneel, and lift up to 50 lbs
Nice-to-have
Exceptional service mindset
Ability to communicate effectively in Spanish
Strong safety culture contribution
Key Requirements
High School diploma or GED
Six months of consecutive customer service call center experience or cash handling and guest service experience
Valid driver’s license and ability to obtain/maintain a City Driving Permit