Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
Job Summary
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations.
Support embedment and upskilling of newly recruited colleagues and identify opportunities to become multi-skilled in role to support the delivery of a consistently excellent service across all channels of engagement.
Matching Summary
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Skills & Requirements
Must-have
Customer service excellence
Digital channel collaboration
Risk and control awareness
Stakeholder collaboration
Regulatory compliance
Nice-to-have
Wealth management experience
Private banking experience
High-net-worth client handling
Vulnerable client identification
Key Requirements
In-depth technical knowledge and experience
Leadership responsibilities or senior role experience