Team Leader, Operations

Concentrix

Quezon City, Philippines
Day-to-day supervision
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • This role involves identifying performance issues, developing action plans, implementing corrective actions, and ensuring service delivered to customers meets contractual KPIs.
  • The position requires managing the employment status of call center associates, including transfers, promotions, and regularization, exercising independent judgment and discretion.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision
  • performance metrics achievement
  • coaching and motivation
  • handling escalated calls
  • conduct team meetings

Nice-to-have

  • advocate for team members
  • flexible schedule willingness
  • develop and coach team members
  • work well under pressure

Key Requirements

  • Associate's degree in related field
  • two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter