Customer Contact Comms Associate-messaging

Accenture

Not specified (assumed to involve rotational shifts primarily covering us hours)
Chat service desk non-voice support
Excellent written and spoken english
Typing speed 25 words per minute
Accenture is seeking a Customer Contact Comms Associate for its Customer Support vertical, focusing on managing and resolving customer queries primarily through non-voice channels such as chat and email. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in customer service, particularly in the telecom sector

Job Summary

  • You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions.
  • The role requires managing unplanned interruptions and restoring normal service operations quickly for non-voice interactions like email, web, and chat.
  • Candidates must be willing to work mainly US shifts in a 24/7 environment with shift rotations.

Matching Summary

Match Score: 75

Accenture is seeking a Customer Contact Comms Associate for its Customer Support vertical, focusing on managing and resolving customer queries primarily through non-voice channels such as chat and email. The ideal candidate should possess excellent communication skills, problem-solving abilities, and experience in customer service, particularly in the telecom sector.

Skills & Requirements

Must-have

  • Chat service desk non-voice support
  • Excellent written and spoken English
  • Typing speed 25 words per minute
  • CRM solution and MS Excel knowledge
  • US Customer Service domain knowledge

Nice-to-have

  • Sales retention or tech experience
  • Strong conversational skills
  • Empathy with customers
  • Ability to multitask effectively

Key Requirements

  • Any Graduation degree required
  • 1 to 3 years of experience
  • Typing accuracy of 85%

Work Rights

Not specified

Tailored Resume

Cover Letter