The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This role is responsible for developing and implementing a comprehensive stadium-wide Guest Experience Program ensuring alignment across all departments and partners.
The position requires managing hiring, onboarding, and training for the stadium representative team while fostering a culture of service excellence.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
7+ years guest experience or venue operations
2+ years manager level experience
Staff training and scheduling expertise
Conflict resolution and problem-solving skills
Budget management and financial oversight
Nice-to-have
Experience with Las Vegas Raiders standards
Inclusive workplace culture commitment
Third-party vendor relationship management
Data-driven guest feedback analysis
Team collaboration and bold action mindset
Key Requirements
7+ years in guest experience or venue operations
2+ years in a manager-level role
Ability to work non-standard hours including evenings and weekends