Associate Systems Engineer - Change/incident management (SRM)
SYNAPXE PTE. LTD.
Singapore, Singapore
Not specified (assumed to be hybrid based on typical industry standards).
It infrastructure knowledge
Observability and log querying
Incident command and control
SYNAPXE PTE. LTD. is seeking an Associate Systems Engineer with expertise in change and incident management. The ideal candidate will have a strong IT infrastructure background, excellent communication skills, and a minimum of five years’ experience in a similar role
Job Summary
The role requires leading incident resolution calls with strong command and control while managing complex situations across diverse teams.
Candidates must facilitate change management activities, conduct impact analyses, and lead CAB meetings to mitigate risks and ensure process compliance.
The position involves maintaining detailed records, performing root cause analyses, and presenting findings to drive continuous service improvement.
Matching Summary
Match Score: 85
SYNAPXE PTE. LTD. is seeking an Associate Systems Engineer with expertise in change and incident management. The ideal candidate will have a strong IT infrastructure background, excellent communication skills, and a minimum of five years’ experience in a similar role.
Skills & Requirements
Must-have
IT infrastructure knowledge
Observability and log querying
Incident command and control
Stakeholder communication
Root cause analysis (RCA)
Change management governance
CAB meeting facilitation
Nice-to-have
Dashboard reporting skills
Automation identification
Continuous service improvement
Collaborative team leadership
Analytical decision making under pressure
Key Requirements
Bachelor's degree in IT or related field
Minimum 5 years experience in incident or change management
ITIL Foundation certification required
Experience with ServiceNow or JIRA ticketing tools