Customer Success Manager (socal)

Swing Education

Southern California, United States
Base: $95,000-$100,000; bonus/equity: stock option...
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3+ years customer support experience
Bachelor's degree or equivalent
Reside in southern california
** Swing Education is seeking a Customer Success Manager in Southern California to enhance customer relationships and ensure effective use of their platform. The role emphasizes relationship management, problem-solving, and data analysis to improve partner satisfaction and retention. **

Job Summary

  • The role focuses on helping school partners succeed by leveraging the Swing platform to fill teacher absences.
  • Candidates will utilize data from platforms like Mode, Slack, and Hubspot to track success metrics and diagnose customer health.
  • The position offers a comprehensive benefits package including medical/dental/vision, flexible time off, stock options, and professional development reimbursement.

Matching Summary

Match Score: 75

** Swing Education is seeking a Customer Success Manager in Southern California to enhance customer relationships and ensure effective use of their platform. The role emphasizes relationship management, problem-solving, and data analysis to improve partner satisfaction and retention. **

Salary

Base: $95,000-$100,000; Bonus/Equity: Stock options included; Benefits: Medical/dental/vision, FTO, parental leave, professional development reimbursement

Skills & Requirements

Must-have

  • 3+ years Customer Support experience
  • Bachelor's degree or equivalent
  • Reside in Southern California
  • Data analysis using Hubspot and Excel
  • Cross-functional collaboration skills

Nice-to-have

  • Experience in education or EdTech sector
  • Proactive approach to problem solving
  • Empathetic communication style
  • Technology expert mindset
  • Ability to travel for conferences

Key Requirements

  • 3+ years of Customer Support/Account Coordination experience
  • Bachelor's degree preferred or equivalent experience
  • Must reside in Southern California
  • Current authorization to work in the U.S. without sponsorship

Work Rights

Must have current US work authorization

Tailored Resume

Cover Letter