Job Summary

• The Product Administrator will primarily support the day-to-day operation and maintenance of technology platforms used for the Washington Migrant and Asylum-Seeker Support Project (WA MASS) and the Washington Immigrant Information Center (WA-immigrant.info).
• This role focuses on technical support for live production software systems, including troubleshooting issues, supporting content and configuration updates, coordinating with vendors and internal teams, and ensuring platforms remain stable, accessible, and responsive to user needs.
• In the US, benefits include 10 sick days, 10 US holidays, 20-25 paid time off days, medical insurance starting at $163 per month, dental starting at $6.50 per month, vision starting at $5 per month, FSA, a 403b retirement savings plans with matching, disability & life insurance, and an Employee Assistance Program.

Matching Summary

Salary

Base: $35.00 - $43.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, FSA, 403b, disability & life insurance, EAP

Skills & Requirements

Key Requirements

• Experience managing technical support queues
• Hands-on Zendesk administration experience
• Working knowledge of modern web technologies
• Experience maintaining content-driven websites
• Comfort collaborating in a sprint-based environment
• Ability to lightly modify existing codebases
• Experience writing technical documentation
• Familiarity with version control
• Experience supporting frontline service teams

Work Rights