Incident Management (st Telemedia Global Delivery Centre)
Globe
Makati, Philippines
Incident management team leadership
Itil processes
Servicenow or jira experience
The Incident Management Specialist is responsible for the overall management and leadership of the Incident Management Team, ensuring timely and efficient incident handling
Job Summary
The Incident Management Specialist is responsible for the overall management and leadership of the Incident Management Team, ensuring timely and efficient incident handling.
Key duties include leading incident identification, assessment, and resolution, developing procedures, conducting post-incident reviews, and reporting on team performance.
Globe aims to create a wonderful world by uniting people of passion who believe they can make a difference, making your passion part of your profession.
Matching Summary
The Incident Management Specialist is responsible for the overall management and leadership of the Incident Management Team, ensuring timely and efficient incident handling.
Skills & Requirements
Must-have
Incident Management Team leadership
ITIL processes
ServiceNow or JIRA experience
24/7 on-call environment
Nice-to-have
Crisis management and decision-making
Proactive and preventive mindset
ISO 27001, SOC 2 familiarity
Key Requirements
Bachelor’s degree in IT, Computer Science, or related field