Support Coordinator

SONDER.IO

Sydney, Australia
On-site
First point of contact for members
Support with mental health, wellbeing, physical safety
Communicate via instant message and phone
Sonder provides 24/7, real-time support from safety, medical, and mental health professionals, ensuring members receive immediate care

Job Summary

  • Sonder provides 24/7, real-time support from safety, medical, and mental health professionals, ensuring members receive immediate care.
  • The Support Coordinator acts as the first point of contact for members needing help with mental health, wellbeing, and physical safety issues.
  • Sonder offers a collaborative, vibrant, and passionate team environment with opportunities for development and benefits like paid parental leave and wellbeing support.

Matching Summary

Sonder provides 24/7, real-time support from safety, medical, and mental health professionals, ensuring members receive immediate care.

Skills & Requirements

Must-have

  • First point of contact for members
  • Support with mental health, wellbeing, physical safety
  • Communicate via instant message and phone
  • Handle critical situations
  • Rotating 24/7 roster
  • Office-based role in Waterloo, Sydney

Nice-to-have

  • Growth mindset
  • Passionate and self-motivated
  • Pride in high-quality work
  • Embody Sonder values
  • Fast-paced, dynamic workplace

Key Requirements

  • Experience in complex high-pressure environments
  • Experience in operations or inbound call centres
  • Superior English communication skills
  • Experience managing multiple tasks
  • Strong problem-solving skills
  • National Police Check and WWCC required

Work Rights

Not specified

Tailored Resume

Cover Letter