Assistant Vice President Of It Service Management

Georgetown University

Washington, DC, USA
Base: $103,723.00 - $202,778.93; bonus/equity: not...
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12+ years it operations experience
5-7 years senior leadership role
Itil v3 or itil 4 expertise
** Georgetown University is seeking an Assistant Vice President of IT Service Management to lead and enhance its IT service delivery model. The role involves strategic visioning, governance, and operational excellence within the IT services, ensuring alignment with the university's needs and fostering a customer-centric culture. **

Job Summary

  • This senior leadership role is responsible for the overall vision, strategy, and operational excellence of the university's IT service delivery model.
  • The position requires establishing comprehensive service catalogs and SLAs while overseeing incident, problem, and change management to minimize service disruption.
  • Georgetown University offers a competitive compensation range and a comprehensive benefits package including medical, dental, vision, and tuition assistance.

Matching Summary

Match Score: 75

** Georgetown University is seeking an Assistant Vice President of IT Service Management to lead and enhance its IT service delivery model. The role involves strategic visioning, governance, and operational excellence within the IT services, ensuring alignment with the university's needs and fostering a customer-centric culture. **

Salary

Base: $103,723.00 - $202,778.93; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, retirement, and tuition assistance

Skills & Requirements

Must-have

  • 12+ years IT operations experience
  • 5-7 years senior leadership role
  • ITIL v3 or ITIL 4 expertise
  • ServiceNow or Fresh Service tools
  • Incident problem change management

Nice-to-have

  • Master's degree in MBA or related field
  • Customer-centric culture building
  • Strategic vision articulation skills
  • Process improvement and automation
  • Diverse team development abilities

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 12+ years progressive IT experience
  • ITIL Expert or Master certification desirable
  • Hybrid work mode designation

Work Rights

Not specified

Tailored Resume

Cover Letter