Liaison between employer groups and internal departments
The Senior Account Relations Coordinator is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups
Job Summary
The Senior Account Relations Coordinator is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups.
The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs.
The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization.
Matching Summary
The Senior Account Relations Coordinator is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups.
Skills & Requirements
Must-have
Building and maintaining strong relationships
Dedicated support and issue resolution
Liaison between employer groups and internal departments
Training and support for administrative processes
Advanced analytical skills
Advanced PC Windows software proficiency
Advanced knowledge of enrollment, group setup, and billing systems
Easily adapts to new software technology applications
Strong organizational skills with attention to detail
Outstanding oral and written communication skills
Ability to communicate with all levels of leadership
Proven ability to multi-task
Excellent interpersonal skills
Ability to work well in a team environment
Nice-to-have
Specialized focus on billing
Specialized focus on customer service
Improving account retention
Maintaining business goals
Key Requirements
Advanced proficiency with PC Windows-based software including Microsoft Office applications
Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll