Technical Services Engineer Iii

Impact

Cape Town, South Africa
On-site
Saas platform integration support
Troubleshoot complex technical issues
Web technologies (html, css, javascript, sql, apis)
Impact.com is seeking a Technical Services Engineer III to support clients by integrating and optimizing technical solutions on their SaaS platform. The role involves collaboration with various internal teams and managing client technical issues to enhance overall client experience

Job Summary

  • As a Technical Services Engineer III, you will support clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support, ensuring reliability, scalability, and long-term success.
  • You will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices.
  • Benefits include flexible working, comprehensive health and wellness support, Restricted Stock Units (RSUs), continuous learning opportunities, generous parental leave, and technology stipends.

Matching Summary

Match Score: 85

Impact.com is seeking a Technical Services Engineer III to support clients by integrating and optimizing technical solutions on their SaaS platform. The role involves collaboration with various internal teams and managing client technical issues to enhance overall client experience.

Skills & Requirements

Must-have

  • SaaS platform integration support
  • Troubleshoot complex technical issues
  • Web technologies (HTML, CSS, JavaScript, SQL, APIs)
  • Analyze logs and data for troubleshooting
  • Client-facing technical solutions

Nice-to-have

  • Affiliate marketing ecosystem knowledge
  • Continuous learning and improvement mindset
  • Calm, constructive, customer-centric approach

Key Requirements

  • Bachelor's degree or equivalent practical experience
  • Experience in tech-focused digital marketing company
  • Experience with SaaS platform client solutions
  • Experience with web technologies and SQL
  • Excellent problem-solving and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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