A.P. Moller - Maersk is seeking a Customer Experience Agent (JL2) to manage end-to-end customer operations in a diverse, value-driven international environment. The ideal candidate will have experience in logistics and customer service, particularly in handling complex cases and working with multimodal transport
Job Summary
This role plays a key part in delivering a high-quality customer experience by managing end-to-end customer operations across warehouse services and multimodal transport.
The position requires acting as the senior point of contact for assigned customers while coordinating inbound, storage, handling, picking, packing, and outbound warehouse activities.
Maersk offers a culturally diverse, stimulating environment where teamwork means acceptance, respect, dedication, and the belief that we can achieve more when all pull together.
Matching Summary
Match Score: 85
A.P. Moller - Maersk is seeking a Customer Experience Agent (JL2) to manage end-to-end customer operations in a diverse, value-driven international environment. The ideal candidate will have experience in logistics and customer service, particularly in handling complex cases and working with multimodal transport.
Skills & Requirements
Must-have
3-5 years experience in logistics operations
Strong knowledge of warehouse operations
Multimodal transport expertise air road maritime
International trade and shipping documentation
Handling customer escalations and complex cases
Nice-to-have
Stakeholder management and communication skills
Problem-solving and decision-making capability
Comfort working with digital tools
Teamwork and cultural diversity acceptance
Continuous improvement mindset
Key Requirements
Bachelor's degree in Logistics, Supply Chain, Business or related field
3-5 years' experience in customer experience or supply chain environments