Global Billing Operations (collections) Manager | Pst Or Cst | Remote

Grafana Labs

Remote
Base: $88,000 - $106,000; bonus/equity: restricted...
Remote
End-to-end collections process ownership
Ar aging analysis and risk identification
Billing dispute resolution
Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation

Job Summary

  • Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation.
  • Spearhead continuous improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business.
  • Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency.

Matching Summary

Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation.

Salary

Base: $88,000 - $106,000; Bonus/Equity: Restricted Stock Units (RSUs); Benefits: Not specified

Skills & Requirements

Must-have

  • End-to-end collections process ownership
  • AR aging analysis and risk identification
  • Billing dispute resolution
  • Automation and process improvement
  • Cross-functional collaboration

Nice-to-have

  • Customer-centric mindset
  • Continuous improvement orientation
  • Mentorship mindset

Key Requirements

  • 5+ years of experience in B2B collections
  • Experience supporting SaaS businesses
  • Experience managing collections for cloud marketplaces
  • Experience with ERP and AR systems
  • Experience enhancing ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter