Credit Customer Success Manager

S&P Global Market Intelligence

Not specified
Manage full customer journey
Drive long-term client engagement
Deliver proactive customer journey
S&P Global Market Intelligence is seeking a Credit Customer Success Manager to oversee the customer journey and enhance client engagement and retention. The ideal candidate should have experience in customer success or account management, strong communication skills, and a background in financial services

Job Summary

  • Manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support.
  • By delivering a cohesive and proactive customer journey, you will help clients realize meaningful value from our analytical solutions and data services.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 85

S&P Global Market Intelligence is seeking a Credit Customer Success Manager to oversee the customer journey and enhance client engagement and retention. The ideal candidate should have experience in customer success or account management, strong communication skills, and a background in financial services.

Skills & Requirements

Must-have

  • Manage full customer journey
  • Drive long-term client engagement
  • Deliver proactive customer journey
  • Develop and execute engagement initiatives
  • Leverage usage analytics
  • Serve as client's voice internally

Nice-to-have

  • Dynamic global organization
  • Curiosity and problem-solving ability
  • Interest in understanding market trends
  • Positive and proactive attitude
  • Collaborative work environment

Key Requirements

  • Bachelor's degree in Finance, Economics, Business, or related field
  • 2-5 years of work experience
  • Experience using CRM systems like Salesforce
  • Exceptional listening and communication skills
  • Proven ability to build strong client relationships

Work Rights

Indefinite right to work in the United States

Tailored Resume

Cover Letter