Service Advisor

Lithia Ford of Roseburg

Roseburg, OR, United States
Commission pyy plan with base + incentives; not sp...
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Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing repair estimates
** Lithia Ford of Roseburg is seeking a highly motivated Service Advisor to join their expanding team. The role involves facilitating communication between customers and technicians, developing service estimates, and managing repair orders, with a strong focus on customer service. Candidates should have prior experience in a similar role or as an automotive technician and possess a valid driver's license. **

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Lithia Ford of Roseburg is seeking a highly motivated Service Advisor to join their expanding team. The role involves facilitating communication between customers and technicians, developing service estimates, and managing repair orders, with a strong focus on customer service. Candidates should have prior experience in a similar role or as an automotive technician and possess a valid driver's license. **

Salary

Commission pay plan with base and incentives; Not specified; Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Developing repair estimates
  • Writing repair orders
  • Maintaining customer records
  • Communicating service needs to customers

Nice-to-have

  • Team player focused on exemplary customer service
  • Basic mechanical understanding of automobile

Key Requirements

  • Previous Service Advisor experience preferred
  • Valid driver's license with acceptable driving record
  • Prior experience as an automotive technician a plus
  • High School graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

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