Customer Service Representative

BMW of South Austin

Charlotte, North Carolina, US
Address customer concerns
Resolve issues between customers and dealership
Maintain customer satisfaction
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Addresses customer concerns and strives to resolve issues between customers and dealership (sales and service).
  • Follows up with customers through telephone and mailings prior to purchase, after purchase, and after service.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • address customer concerns
  • resolve issues between customers and dealership
  • maintain customer satisfaction
  • follow up with customers
  • organized, clean and safe work area

Nice-to-have

  • servant leadership
  • teamwork through trust and respect
  • commitment to customer enthusiasm
  • passion for winning
  • accountability at all levels

Key Requirements

  • High School Diploma
  • up to 3 years of experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Advanced skills in Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter