Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Uphold ITSM best practice across the organisation, driving continuous improvement in processes and platform use.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Troubleshooting and problem-solving
Communication with business stakeholders
Nice-to-have
Agile methodologies
Cross-functional delivery environments
SAP or SuccessFactors experience
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL or ServiceNow certifications (highly regarded)
Degree in Information Systems, Computer Science, or equivalent experience