Sr Business Process Analyst - Support Knowledge And Ai
Workday
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Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management system
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Workday is seeking a Sr. Business Process Analyst to join their Global Support Operations & Enablement teams, focusing on optimizing knowledge management processes and enhancing AI tools for customer support. The ideal candidate should have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies.
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Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Sr. Business Process Analyst to join their Global Support Operations & Enablement teams, focusing on optimizing knowledge management processes and enhancing AI tools for customer support. The ideal candidate should have extensive experience in business process analysis, knowledge management, and familiarity with AI technologies.
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