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Genesys is seeking a Principal PS Consultant to help design and implement AI-powered customer experience solutions using Genesys Cloud. This role blends technical leadership with consultative expertise, requiring strong communication skills and a background in cloud technologies.
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Job Summary
As a Principal PS Consultant, you will partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud.
This position is part of the EMEA Professional Services organization, supporting customers through their technology journey and transformation within Genesys Cloud.
Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers.
Matching Summary
Match Score: 75
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Genesys is seeking a Principal PS Consultant to help design and implement AI-powered customer experience solutions using Genesys Cloud. This role blends technical leadership with consultative expertise, requiring strong communication skills and a background in cloud technologies.
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Skills & Requirements
Must-have
Genesys Cloud solutions
cloud concepts and architectures
technical concepts clearly
diagramming and presentation tools
fluent in German and English
Nice-to-have
AI-powered customer solutions
application development using APIs
DevOps principles and CI/CD
Key Requirements
8+ years of professional consulting experience
3+ years with Genesys Cloud or similar platforms
Bachelor’s degree in Computer Science or equivalent