Scuk Customer Service Advisor

Santander Consumer Finance

Redhill, Surrey, United Kingdom
Base: £27,138 py; bonus/equity: annual bonus based...
Hybrid
High volume of calls
Live chat and email interaction
Complex query resolution
In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do

Job Summary

  • In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do.
  • Day-to-day, you’ll answer a high volume of calls and interacting with customers over live chat and email, deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call.
  • We have a range of benefits available which include: Competitive salary of £27,138 per annum, 25 days holiday per annum, plus bank holidays, Annual bonus based on personal and company performance, £500 flexible benefit allowance, Generous pension contributions.

Matching Summary

In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do.

Salary

Base: £27,138 per annum; Bonus/Equity: Annual bonus based on personal and company performance; Benefits: 25 days holiday per annum, plus bank holidays, £500 flexible benefit allowance, Generous pension contributions, Employee assistance programme, Sharesave scheme, Gym passes at a reduced rate, Local retail and high street brands discounts

Skills & Requirements

Must-have

  • High volume of calls
  • Live chat and email interaction
  • Complex query resolution
  • Digital communications expert
  • Customer obsessed
  • Team player

Nice-to-have

  • Self-motivated and upbeat
  • Passion and dedication
  • Collaborative approach

Key Requirements

  • Excellent customer service experience
  • Excellent communication skills
  • Ability to maintain high levels of accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter