Customer Service Lead

MADIX Inc

Multiple Locations
On-site
People leadership
Handling unresolved issues
Performance evaluation
MADIX Inc is seeking a Customer Service Lead to oversee a team of customer service representatives, focusing on leadership, team motivation, and performance improvement. The ideal candidate will have strong interpersonal skills and a minimum of two years of relevant experience, along with a high school diploma or equivalent

Job Summary

  • This role is a people leader, not an individual contributor, focused on leading and motivating team members to achieve goals.
  • Responsibilities include handling escalations, evaluating team performance, providing coaching, and delegating duties to ensure smooth operations.
  • The company offers a comprehensive benefits package including health insurance, 401k with company match, paid holidays, vacation time, and an onsite clinic.

Matching Summary

Match Score: 85

MADIX Inc is seeking a Customer Service Lead to oversee a team of customer service representatives, focusing on leadership, team motivation, and performance improvement. The ideal candidate will have strong interpersonal skills and a minimum of two years of relevant experience, along with a high school diploma or equivalent.

Skills & Requirements

Must-have

  • People leadership
  • Handling unresolved issues
  • Performance evaluation
  • Team motivation
  • KPI alignment
  • Customer feedback
  • Continuous improvement

Nice-to-have

  • Fostering positive relationships
  • Creating team-building opportunities
  • Encouraging open communication
  • Celebrating team successes

Key Requirements

  • High school diploma or equivalency
  • Two to four years customer service experience
  • Good leadership skills
  • Excellent communication skills
  • Good interpersonal skills
  • Ability to multitask
  • Ability to handle disputes and emergencies

Work Rights

Not specified

Tailored Resume

Cover Letter