Customer Banking Agent

Capita

Preston, United Kingdom
Base: £27,032.00; bonus: £1,000 completion bonus +...
Fully remote
Experience in call centre customer service
Understanding of ofcom and fca regulatory requirements
Experience using multiple computer systems
This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions

Job Summary

  • This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions.
  • Employees are eligible for a £1,000 bonus upon completing the Route to Competency within 18 weeks and a £500 quarterly performance bonus.
  • After a qualifying period of approximately 6 months, employees gain the flexibility to work from home while maintaining office access.

Matching Summary

This role involves managing inbound calls to guide Lloyds Banking Group customers toward financial health by crafting personalized solutions.

Salary

Base: £27,032.00; Bonus: £1,000 completion bonus + £500 quarterly performance bonus; Benefits: Company matched pension, 23 days holiday (rising to 27), cycle2work scheme

Skills & Requirements

Must-have

  • Experience in call centre customer service
  • Understanding of OFCOM and FCA regulatory requirements
  • Experience using multiple computer systems
  • Excellent verbal and written communication skills
  • Analytical, investigatory and problem-solving skills

Nice-to-have

  • Empathy for customers in financial difficulty
  • Resilience in fast-paced environments
  • Experience with vulnerable clients in healthcare
  • Ability to mentor team members
  • Strong attention to detail

Key Requirements

  • Previous experience in call centre customer service
  • Knowledge of Financial Conduct Authority standards
  • Prior experience with multiple computer systems
  • No entry-level status; previous experience essential

Work Rights

Not specified

Tailored Resume

Cover Letter