Job Summary

• Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
• This role involves acting as a liaison between product management and the customer, communicating the Workday roadmap and its influence on customer activities, and developing success plans that outline critical success factors, metrics, and recommendations.
• The position offers a highly autonomous and flexible work style with significant discretion, along with global career path opportunities and the chance to be at the forefront of AI utilization in business.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years customer facing services experience
• 1+ years project management experience
• Business level Japanese communication

Work Rights