CUSTOMER SERVICE EXECUTIVE |MK-INX-A-B12

MCKIN TALENT SOLUTIONS PTE. LTD.

Singapore, SG
Strong communication and interpersonal skills
Ability to multitask in fast-paced environment
Proficiency with crm systems and digital channels
Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels

Job Summary

  • Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels.
  • Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality.
  • Collect and consolidate customer feedback to identify trends and contribute to continuous service enhancement initiatives.

Matching Summary

Match Score: 85

Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels.

Skills & Requirements

Must-have

  • Strong communication and interpersonal skills
  • Ability to multitask in fast-paced environment
  • Proficiency with CRM systems and digital channels

Nice-to-have

  • Genuine passion for delivering exceptional experiences
  • Solutions-focused mindset under pressure
  • Proactive follow-up and service recovery skills

Key Requirements

  • Minimum Diploma and above
  • EA License Number: 25C2980 (Company requirement)
  • Compliance with Singapore's PDPA data consent

Work Rights

Not specified

Tailored Resume

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