Customer Experience Specialist

Unilever Com Br

Not specified (potentially hybrid or onsite based on company norms)
End to end operation management
Customer relationship management
Supply chain visibility
Unilever is seeking a Customer Experience Specialist to oversee end-to-end operations between the company and its clients, focusing on service levels, logistical efficiencies, and continuous improvement. The ideal candidate should have a background in industrial engineering, logistics, or business administration, along with strong analytical and communication skills

Job Summary

  • Act as the end-to-end representative of Unilever's operation towards clients, ensuring optimal service levels, driving logistical efficiencies, and promoting continuous improvement.
  • Monitor and analyze critical KPIs such as OSA and Fill Rate, detect deviations, perform root cause analysis, and generate action plans to address losses or inefficiencies.
  • Unilever is committed to equity, inclusion, and diversity, encouraging every individual to bring their 'Whole Self' to work.

Matching Summary

Match Score: 85

Unilever is seeking a Customer Experience Specialist to oversee end-to-end operations between the company and its clients, focusing on service levels, logistical efficiencies, and continuous improvement. The ideal candidate should have a background in industrial engineering, logistics, or business administration, along with strong analytical and communication skills.

Skills & Requirements

Must-have

  • End to End Operation Management
  • Customer Relationship Management
  • Supply Chain Visibility
  • KPI Monitoring and Analysis
  • Advanced Excel Skills

Nice-to-have

  • Strong Analytical Thinking
  • Results Oriented
  • Proactive and Autonomous
  • Adaptable to Change
  • Interest in Dynamic Environments

Key Requirements

  • Advanced student or recent graduate
  • Intermediate English proficiency
  • Advanced Excel (mandatory)
  • Power BI (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter