Customer Experience Team Lead

78

Base: starting from 10,000 pln; bonus/equity: not ...
Hybrid
2+ years customer service management experience
Fluency in english written and verbal
Experience managing kpi-driven performance
This role involves leading a team within IG Group, a global FTSE 250-listed FinTech company providing trading services across 18 countries

Job Summary

  • This role involves leading a team within IG Group, a global FTSE 250-listed FinTech company providing trading services across 18 countries.
  • The successful candidate will serve as the primary escalation point for complex cases while driving operational excellence and team performance.
  • Employees enjoy a hybrid working model, competitive salary starting from 10,000 PLN, and extensive perks including birthday leave and volunteer days.

Matching Summary

This role involves leading a team within IG Group, a global FTSE 250-listed FinTech company providing trading services across 18 countries.

Salary

Base: Starting from 10,000 PLN; Bonus/Equity: Not specified; Benefits: Competitive plan with additional leave and share plans

Skills & Requirements

Must-have

  • 2+ years customer service management experience
  • Fluency in English written and verbal
  • Experience managing KPI-driven performance
  • Understanding of local consumer rights
  • Knowledge of financial regulations

Nice-to-have

  • Experience with complex financial products
  • Knowledge of Intercom or Genesys platforms
  • Degree in finance or business field
  • Ability to identify vulnerable customers
  • Strong stakeholder management skills

Key Requirements

  • Minimum 2 years relevant customer service management experience
  • Proven track record in complaint resolution and dispute management
  • Demonstrated success in managing performance against KPIs

Work Rights

Not specified

Tailored Resume

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