Base: not specified; bonus/equity: bonuses + commi...
Exceptional written and oral communication skills in french and english
Customer service experience in banking or call center
Strong knowledge of computer applications
As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services
Job Summary
As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services.
You will provide 1st and 2nd level telephone support for RBC Cash Management applications, escalate complex issues, and document client interactions to ensure accurate history for escalations and trending.
The role offers a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, stock where applicable, and opportunities for career development in a dynamic and collaborative team.
Matching Summary
As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services.
Salary
Base: Not specified; Bonus/Equity: Bonuses and commissions where applicable; Benefits: Flexible benefits and comprehensive Total Rewards Program
Skills & Requirements
Must-have
Exceptional written and oral communication skills in French and English
Customer service experience in banking or call center
Strong knowledge of computer applications
Analytical thinker with problem solving skills
Shift flexibility 7:30 AM to 9 PM EST
Nice-to-have
Experience in financial institutions or banking sector
Team environment participation
Ongoing personal development
Positive team morale promotion
Key Requirements
Bilingual in French and English
Customer service experience in banking or call center environment