Manager, Xvantage For Customer (x4c)

INGRAM MICRO

Buffalo, NY, United States
Base: $78,000.00 - $124,800.00; bonus/equity: annu...
On-site
Xvantage for customers platform support
Saas platform support
Digital commerce systems support
Ingram Micro is seeking a Manager for their Xvantage for Customers (X4C) platform, responsible for leading support operations and enhancing customer experiences. The ideal candidate should have extensive experience in technical support and familiarity with SaaS platforms, with a focus on continuous improvement and team leadership

Job Summary

  • The Manager – Platform Support (X4C) is responsible for leading day‑to‑day support operations for the Xvantage for Customers platform.
  • The role ensures customers receive fast and effective support when interacting with the platform while continuously improving knowledge, automation, and operational processes.
  • The Manager partners closely with Product, Engineering, and Platform Operations teams to ensure issues are resolved quickly, root causes are addressed, and improvements are implemented that enhance the overall customer experience.

Matching Summary

Match Score: 85

Ingram Micro is seeking a Manager for their Xvantage for Customers (X4C) platform, responsible for leading support operations and enhancing customer experiences. The ideal candidate should have extensive experience in technical support and familiarity with SaaS platforms, with a focus on continuous improvement and team leadership.

Salary

Base: $78,000.00 - $124,800.00; Bonus/Equity: Annual bonus or sales incentives and long-term incentives may be available; Benefits: Healthcare, PTO, 401(k) with match, disability, life insurance, wellbeing benefits

Skills & Requirements

Must-have

  • Xvantage for Customers platform support
  • SaaS platform support
  • digital commerce systems support
  • enterprise applications support
  • AI-enabled support tools
  • Knowledge-Centered Service (KCS)

Nice-to-have

  • driving the world's technology
  • shaping the future of IT
  • fostering a culture of excellence
  • continuous improvement mindset

Key Requirements

  • Four-year college degree or equivalent experience
  • 6–8 years experience in technical or platform support
  • Experience supporting SaaS platforms
  • Experience supporting digital commerce systems
  • Experience supporting enterprise applications

Work Rights

Not specified

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