Support Manager Ii, People Systems

Grab

Petaling Jaya, Malaysia
On-site
Workday hris support
Enterprise application support
Support metrics
Grab is seeking a Support Manager II for People Systems in Petaling Jaya, Malaysia, to lead a team of HRIS support specialists. The role involves enhancing support operations for Grab's People Systems, focusing on high-quality service delivery and continuous improvement

Job Summary

  • Lead a team of HRIS support specialists to deliver reliable service and strong stakeholder experience.
  • Drive support transformation initiatives including shift-left strategies, knowledge management, and automation opportunities.
  • Enjoy comprehensive benefits including Term Life Insurance, Medical Insurance, and GrabFlex to create a personalized benefits package.

Matching Summary

Match Score: 85

Grab is seeking a Support Manager II for People Systems in Petaling Jaya, Malaysia, to lead a team of HRIS support specialists. The role involves enhancing support operations for Grab's People Systems, focusing on high-quality service delivery and continuous improvement.

Skills & Requirements

Must-have

  • Workday HRIS support
  • enterprise application support
  • support metrics
  • team leadership
  • budget planning
  • vendor management
  • incident management

Nice-to-have

  • SmartRecruiters experience
  • Cornerstone On Demand experience
  • IT service management tools
  • process standardization
  • automation opportunities

Key Requirements

  • 10+ years of enterprise application support
  • 3+ years leading Workday HRIS support teams
  • hands-on knowledge of Workday HRIS
  • experience managing application support metrics
  • experience with budget planning and vendor management

Work Rights

Not specified

Tailored Resume

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