Product Support Representative For Skywise Core - Emea Region
Airbus
Blagnac, France
Hybrid
Technical deployment of skywise core x
Customer training and knowledge transfer
Advanced technical support (l2/l3)
This role serves as the primary technical bridge between Airbus's digital ecosystem and airline customers, focusing on deploying advanced digital solutions like Skywise Core X to enhance operational efficiency
Job Summary
This role serves as the primary technical bridge between Airbus's digital ecosystem and airline customers, focusing on deploying advanced digital solutions like Skywise Core X to enhance operational efficiency.
Key responsibilities include leading solution deployment and integration, providing advanced in-service technical support, and acting as the 'Voice of the Customer' to influence product roadmap development.
Airbus offers a hybrid work model, flexible working hours, generous paid leave, comprehensive health insurance, and various financial wellbeing and on-site perks.
Matching Summary
This role serves as the primary technical bridge between Airbus's digital ecosystem and airline customers, focusing on deploying advanced digital solutions like Skywise Core X to enhance operational efficiency.
Skills & Requirements
Must-have
Technical deployment of Skywise Core X
Customer training and knowledge transfer
Advanced technical support (L2/L3)
Voice of the Customer feedback
SaaS expertise and log analysis
English fluency (written/verbal)
Nice-to-have
Agile development culture
Data-driven strategies
AI capabilities
Digital twin technology
Proactive customer engagement
Key Requirements
4+ years of professional experience
Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent
Familiarity with Big Data, AI, databases, or web technologies
Understanding of Airline Maintenance, Engineering, Flight Operations